Refund Policy

1. Our default position

Because ICAP is a single-attempt assessment, your test credit is consumed at the moment you start a test attempt. Once an attempt has started, the assessment has been delivered, and the payment is non-refundable.

2. When a refund is available

We will issue a refund if we verify that either of the following occurred:

• (a) Payment charged, no credit granted. Your payment was successfully charged, but no test credit was granted to your account due to a system error on our side; or
• (b) Test failed before it began. The test crashed or failed to load, and no question was ever shown to you (i.e. no responses were recorded for the attempt).

In short: if you paid but genuinely did not receive a usable assessment, you are covered. If you started and were shown the assessment, the credit has been used and section 1 applies.

3. How to request a refund

Contact us at hello@icap-test.com within 7 days of the payment, and include your payment reference (from your payment confirmation) and a brief description of what happened.

4. How we verify — a manual review

Refund claims are reviewed manually — this is not an instant or automatic process. Once you contact us, we check your claim against our system records, specifically:

• the payment status recorded by our payment provider;
• whether a test credit was granted for that payment; and
• whether any responses were recorded for the attempt.

If those records confirm situation (a) or (b) above, we approve the refund. If the records show that a usable attempt was delivered (for example, responses were recorded), we will explain that and the payment remains non-refundable under section 1.

5. Processing an approved refund

Approved refunds are returned to your original payment method. Once approved, please allow a reasonable processing period (typically up to 5–7 business days) for the amount to appear, depending on your bank or payment provider.

6. Contact

For any refund question or request, contact hello@icap-test.com.